General Terms and Conditions for Visitors

The Museum of Bags and Purses

1. General provisions: definitions

1.1 The Museum of Bags and Purses: The Museum of Bags and Purses Foundation (Stichting Tassenmuseum Hendrikje) which presents 500 years of the history of bags to a national and international public in accordance with its objectives.
1.2 Visitor: any person, who enters The Museum of Bags and Purses on the basis of a valid Admission Ticket to visit the exhibition areas or who is invited to attend a reception, conference, or similar event.
1.3 Entrance Ticket: a ticket that grants a Visitor access to the exhibition areas of The Museum of Bags and Purses during regular opening hours.
1.4 Admission Ticket: an entrance ticket (irrespective of whether it is combined with a discount card) or similar proof of admission (such as a written invitation, a voucher or annual pass), that provides access to a further designated area in The Museum of Bags and Purses.
1.5 Property: all property, including money, cash equivalents and valuable documents.

2. Applicability

2.1 These general terms and conditions apply to all agreements between The Museum of Bags and Purses and a Visitor. The terms and conditions do not apply to special activities outside of regular opening hours and/or to activities focused on persons other than regular visitors, as in the case of room hire, restaurant catering and suchlike.
2.2 These terms and conditions also apply to all natural persons and/or legal persons that are engaged by The Museum of Bags and Purses as part of its objective.
2.3 Variations to these terms and conditions are solely valid if they have been expressly agreed in writing.

3. Admission to The Museum of Bags and Purses

3.1 Visitors are solely entitled to enter The Museum of Bags and Purses on presentation of a valid Admission Ticket.
3.2 Visitors will be denied entry or further entry to The Museum of Bags and Purses if it becomes apparent that the Admission Ticket was not issued by The Museum of Bags and Purses or by a body authorised to do so by The Museum of Bags and Purses.
3.3 Visitors must present the Admission Ticket to employees of The Museum of Bags and Purses when requested. If they fail to do so, The Museum of Bags and Purses may deny the Visitor entry to The Museum of Bags and Purses.
3.4 Visitors will not receive a refund of the admission fee if their Admission Ticket/Entrance Ticket is lost or stolen prior to entry to The Museum of Bags and Purses.
3.5 An Entrance Ticket purchased in advance will become invalid once the time stated on the Entrance Ticket has expired.
3.6 Admission Tickets/Entrance tickets cannot be exchanged.
3.7 The Museum of Bags and Purses is entitled to alter its regular opening hours in accordance with ad-hoc drills for the purposes of the company emergency response (Section 23, Working Conditions Act [Arbo Wet]) or if The Museum of Bags and Purses deems the full or partial evacuation of The Museum of Bags and Purses necessary in the event of an emergency. Any alteration to the regular opening hours does not entitle Visitors to a refund of any admission fee they have paid.
3.8 Visitors are not permitted to bring jackets, bags or rucksacks larger than A4 format or umbrellas into the museum and are not permitted to carry other large objects. These should be hung in the cloakroom or placed in the designated lockers.
3.9 The following objects are not allowed to be brought into The Museum of Bags and Purses:
a. rifles, firearms and guns: any object that can fire a projectile or cause injury or damage to property, or which appears capable of doing so;
b. pointed and/or sharp weapons and sharp objects: objects with pointed ends or cutting edges which may cause injury or damage to property;
c. blunt instruments that may cause injury;
d. explosive and flammable substances;
e. chemical and toxic substances;
f. bottles or tubes containing liquids (including water).
These objects will be removed if they are found during entry control. If a Visitor does not wish to hand over the property subject to removal, he/she will be denied entry to The Museumof Bags and Purses.
Objects that are found during entry control and which are prohibited under law will be handed over to the police. Visitors who have these objects on their person will be detained and transferred to the police.

4. Visits to The Museum of Bags and Purses

4.1 Visits to The Museum of Bags and Purses are at Visitors’ own risk and expense.
4.2 When visiting The Museum of Bags and Purses, Visitors must abide by the safety regulations, rules of public order, and act in accordance with the rules applicable to museum visits. Children under 12 may only visit the museum when accompanied. Furthermore, Visitors are required to immediately follow the directions and instructions given by employees of The Museum of Bags and Purses. If this employee believes that a Visitor’s behaviour is in any away contrary to these regulations, standards, directions and instructions, such visitor may be denied further entry to The Museum of Bags and Purses without any obligation on the part of The Museum of Bags and Purses to compensate any loss or issue a refund.
4.3 Visitors are not permitted to bring umbrellas, baby carriers on their back, prams (with the exception of baby buggies) or any other large objects into the museum. The Museum of Bags and Purses does not accept liability for any damage or loss to property that Visitors place in lockers.
4.4 Visitors are liable for all damage caused by any object (or similar object) that he/she brings past the ticket control in contravention of the provisions of Article 4.3.
4.5 CCTV is in operation at The Museum of Bags and Purses. Camera footage is kept for a period determined by The Museum of Bags and Purses and will be passed on to the police if necessary.
4.6 The Museum of Bags and Purses is entitled to deny entry permanently or for a specific period to any Visitor who has caused damage to an object at The Museum of Bags and Purses or at any other museum through carelessness, gross negligence and/or wilful intent, or if there is a legitimate fear that the Visitor will cause damage in another manner. The Museum of Bags and Purses may in any event subject this Visitor to the measures stated in Article 4.7 during his/her visit. The Visitor will be immediately notified of the decision to deny entry, which will be in writing where possible.
4.7 In the event of an emergency, for instance the sudden disappearance of an art object, a terrorist attack or any other incident of violence, The Museum of Bags and Purses is entitled to close its doors and lead out any Visitors present, one by one. Visitors may be requested to cooperate with a search of their bags or other objects by or on behalf of the staff of The Museum of Bags and Purses. The Visitor may also be asked to consent to a body search. Visitors who do not consent to a search and/or body search will be requested to present proof of their identity prior to leaving The Museum of Bags and Purses.

5. Code of conduct

5.1 Visitors to The Museum of Bags and Purses shall not do the following:
a. offer property of any nature for sale to third parties, or offer property free of charge;
b. impede other Visitors, including, but not restricted to obstructing other Visitors’ view of the objects on display for long periods or by causing disturbing noise (which includes, but is not restricted to the use of mobile phones, portable music players, MP3 players, etc.);
c. bring animals or pets with them, excluding areas where these are explicitly permitted and
guide dogs;
d. smoke;
e. consume food or drink, except in the museum café; notwithstanding the obligation to consume refreshments in the museum café; food and drinks bottles may not be taken in to the exhibition areas;
f. make mobile phone calls;
g. touch the objects on display, unless this is expressly and explicitly permitted; parents, teachers or accompanying adults should strictly ensure that the objects on display are not touched or taken away by the minor(s), individuals or groups whom they are accompanying;
h. take photos or make video or film recordings;
i. draw or paint without prior written consent from The Museum of Bags and Purses. Visitors can receive further information about this at the information desk.
5.2 Parents, teachers and other accompanying adults are at all times responsible and accountable for the behaviour of the minors, individuals or groups that they have brought along or whom they are accompanying.
5.3 For primary schools, there should be at least one accompanying adult for each group of five pupils. For secondary schools, there should be at least one accompanying adult for each group of ten pupils. The Museum of Bags and Purses retains the right to deny entry to groups that do not meet these standards.
5.4 Guided tours by external guides are not permitted.
5.5 Notwithstanding the provisions of Article 5.1h, photography, video and film is permitted solely for commercial purposes once explicit written permission has been obtained from The Museum of Bags and Purses. In this case, the applicable fee list will be observed.

6. Refunds

6.1 Visitors are not entitled to refunds for money paid or for any compensation by The Museum of Bags and Purses under the following circumstances:
a. objects from the permanent collection of The Museum of Bags and Purses are not on display;
b. the partial closure of The Museum of Bags and Purses, including but not restricted to when partial closure is due to build-up or breakdown work on exhibitions;
c. nuisance or inconvenience caused by other Visitors, including but not restricted to disturbing noise, inappropriate behaviour (including wilful damage), theft;
d. loss or damage caused by other Visitors;
e. nuisance or inconvenience caused by maintenance work, including but not restricted to renovation or the furnishing or refurnishing of areas;
f. nuisance or inconvenience caused by the inadequate functioning of facilities at The Museum of Bags and Purses.

7. Liability

7.1 The Museum of Bags and Purses is solely liable for any loss or damage incurred by Visitors that is a direct consequence of wilful misconduct or gross negligence by The Museum of Bags and Purses. In all events, liability is limited to the lowest of the following two sums: (a) the sum paid by the insurer of The Museum of Bags and Purses to The Museum of Bags and Purses for that individual incident; or (b) the compensation paid by a third party to The Museum of Bags and Purses for that individual incident concerning the loss or
damage.
7.2 In the event of loss or damage caused by death or physical injury, the total liability of The Museum of Bags and Purses will not under any circumstances be greater than the sums stated under Article 7.1 on compensation arrangements.
7.3 Liability of The Museum of Bags and Purses for indirect loss, including consequential loss, lost profit or earnings, lost savings and suchlike is excluded at all times.

8. Force majeure

8.1 If force majeure suffered by The Museum of Bags and Purses makes it impossible to attribute any shortcoming caused by it to The Museum of Bags and Purses, each and every foreseeable and unforeseeable circumstance that impeded the performance of the agreement by The Museum of Bags and Purses such that the performance of the agreement was temporarily or permanently impossible or onerous will be considered.
8.2 These circumstances will also be understood to include circumstances involving people and/or services and/or bodies that The Museum of Bags and Purses wishes to use for the performance of the Visitors agreement, as well as everything stated above that is considered as force majeure or a suspensive or resolutory condition, and also attributable shortcomings of the aforementioned.

9. Found objects

9.1 If any objects belonging to Visitors are found in The Museum of Bags and Purses, these may be handed in to a member of staff, or at the entrance of The Museum of Bags and Purses.
9.2 The Museum of Bags and Purses Foundation will hold any found objects for safekeeping and pass them on to the Amsterdam police if they are valuable objects.
9.3 If the apparent owner of a found object comes forward, he/she may choose to collect the property or arrange for it to be sent on a cash-on-delivery basis. In both cases, the owner must show adequate proof of identity. If The Museum of Bags and Purses is in any doubt as to the status of the apparent owner, it is entitled to request proof of ownership.
9.4 The Museum of Bags and Purses retains the right to destroy any found objects which are not collected within three months.

10. Complaints procedure

10.1 Visitor may inform the museum of any complaints by completing the designated form that can be obtained from the entrance to The Museum of Bags and Purses or by sending an email to info@tassenmuseum.nl.

11. Current promotions and conditions

11.1 From 25 October 2018 to 1 March 2019 – €10 discount for High Tea Hendrikje

“Ditjes & Datjes” Promotion
A coupon for a €10 discount for High Tea Hendrikje can be found in issue 11 (2018) of “Ditjes & Datjes” (via Dirk van den Broek supermarkets) when combined with entrance to the museum.
The price is €21.50 per person instead of €31.50 per person. (€16.50 per person with a National Museums Pass)

11.2 Terms and conditions of promotion
The promotion is valid with a museum visit
The promotion is valid from 25 October 2018 to 1 March 2019
The discount only applies to High Tea Hendrikje
The discount only applies on presentation of a coupon
You will receive a discount of €10 per person (one High Tea per person)
The promotion is not valid for groups of four persons or more
The discount is not redeemable for cash
The discount promotion is not valid in combination with other promotions or discounts

12. Other terms and conditions and applicable law

12.1 The applicability of the General Terms and Conditions for Visitors does not prejudice the applicability of other contractual terms and conditions and/or arrangements of The Museum of Bags and Purses, which are published from time to time on www.tassenmuseum.nl
12.2 Dutch law applies to these General Terms and Conditions for Visitors and to the agreement between the Visitor and The Museum of Bags and Purses.
The General Terms and Conditions for Visitors of The Museum of Bags and Purses were drawn up by its director and have also been published on www.tassenmuseum.nl.

Stichting Tassenmuseum Hendrikje te Amsterdam
Ralph Dassen, Zakelijk directeur
Oktober 2018

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