Frequently Asked Questions

How do I get to the museum by public transport?

From train station Amsterdam Central Station take:
– Tram 9 or 4, tram stop “Rembrandtplein”. Walk across the Thorbeckeplein and turn left on the Herengracht
– Tram 16, 24 and 25, tram stop “Keizersgracht, Vijzelstraat”
– Metro 51, 53 and 54, metro station Waterlooplein
Plan your trip here.

I'm arriving by tram. Which lines can I take from train station Amsterdam Centraal?

– Tram 9 or 4, tram stop Rembrandtplein. Walk across the Thorbeckeplein and turn left on the Herengracht.
– Tram 16, 24 and 25, tram stop Keizersgracht, Vijzelstraat.

Where exactly on the Herengracht is the museum located?

On Herengracht 573, directly behind Rembrandtplein, between Vijzelstraat and Utrechtsestraat.

Where can I park my car?

Finding a free space on the canals can be quite challenging and costly. We suggest that you park your car at Parking Stadhuis-Muziektheater at Waterlooplein. The museum is a 5 minutes walk.

Is the museum opened every day?

The museum is opened daily, with the exception of January 1st, April 27th and December 25th. On December 5th, 24th and 31st, the museum closes at 16:00 p.m.

What are the museum opening hours?

From 10:00 a.m. – 17:00 a.m. / 7 days a week.

How much is an entrance ticket?

The regular entrance fee for adults is € 11,-. We also accept the Museum Card. Please see here all the entrance fees

Can I visit the museum with my Museum Card?

Yes, you can visit the museum with the museum card for free. Read more here

Is it possible to visit the museum in a wheelchair?

All floors of the museum are easily accessible in a wheelchair, with the exception of an entresol, which can be accessed via a chairlift. The museum has a large elevator and toilet facilities for the disabled which can be found on the ground floor. The museum does not supply wheelchairs. Read more here

Does the museum offer guided tours?

Certainly. Every second Wednesday of the month at 15:00 p.m. and every last Sunday of the month at 14:00 p.m., the museum organizes a ‘hop-on tour’, which can be joined by individual visitors. The price is € 5,- per person, entrance ticket is not included. Read more here

What is on the High Tea menu?

A variety of teas to choose from, assorted sandwiches and a hot pastry, a number of sweet cakes and chocolates and English scones with clotted cream and jam. See the complete menu here.

Should I visit the museum before or after my High Tea?

You may visit the museum at your convenience before or after your High Tea. A museum visit takes a hour and a half, as does the High Tea. Please be aware the last reservations will be accepted at 15:00 p.m.

Is it necessary to make reservations for the High Tea?

We very much appreciate it if you book your High Tea in advance so we can offer you the best service possible.

At what time of the day should I book for the High Tea?

At any time you like, morning or afternoon, provided we are not fully booked. Please be aware the last reservations will be accepted at 15:00 p.m.

How do I make reservations?

Please call our Reservations team at +31 (0) 20 5 24 64 52 or reserve directly here.

Can I inform the museum of any special wishes or dietary restrictions?

Please do. Please contact us via phone and inform us of your wishes. Alternatively, you can use the contact form here.

Why should I make reservations?

So we can offer you the best service possible.

I own a special (hand)bag. Would the museum be interested?

Possibly. We would like to assess the (hand)bag first. Please send an email to with a picture of the (hand)bag, stating whether you wish to donate, loan or sell the handbag (and at which price), as well as your contact information. We’ll react to your offer as soon as possible.

If I visit the museum by boat, where can I dock?

There’s a dock on the other side of the canal from the museum, in front of the Waldorf Astoria on Herengracht 552. Alternatively, you can dock at Herengracht 603.

Which canal boat operators stop at the museum?

A number of canal boat operators have stops close to the museum. A good stop to get off at is at the Dutch National Opera & Ballet.  The Canal Company has a stop on the Orange line at Rembrandtplein or you can take the Red or Green line to Hermitage City Hall and walk for 5 minutes.

If you haven’t found the answer to your question, please contact us.

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